Refund Policy

All sales are final

Quillvein, operated by Samantha Silva, does not offer refunds. All purchases, including monthly subscription charges, are final once processed. Please make sure Quillvein suits the way you work before you subscribe.

Cancel any time

Subscriptions renew monthly until you cancel. You can cancel in one click from the settings menu in the app, which stops all future charges. Cancelling takes effect for the next billing cycle; the current period is not refunded.

Cancelling ends your access to the workspace, so please export your work first using the export tools. Cancelling does not delete your account or your writing.

Billing questions

Payments are handled by our payment provider and Merchant of Record, Paddle. If you believe a charge was made in error, or something has gone wrong with your billing, contact us at quillveinadmin@gmail.com or visit paddle.net with the email address you used at checkout, and we will look into it with you.

Your statutory rights

Nothing in this policy removes any statutory cancellation or refund rights you have under consumer law in your country. Those rights, and Paddle's Refund Policy, still apply.